Privacy Policy

Last Updated: September, 2026

1. Information We Collect

Remote Area Maintenance Services (RAMS) collects information necessary to provide specialized energy services in remote locations. This includes:

  • Contact Information: Name, physical site address, email address, and telephone numbers.

  • Usage & Analytics: Data regarding how you interact with our website, including pages visited, clicks, scrolling behaviour, session recordings, heatmaps, browser and device information, collected through Google Analytics and Microsoft Clarity.

  • External Job Enquiries: Information submitted through our integration with Tradify for quotes and scheduling.

2. How We Use Your Information

  • Communication: Providing project updates and safety alerts.

  • Site Optimization: Improving website performance, usability, and user experience using analytics and behavioural insights.

  • Service Delivery: Coordinating logistics and technical maintenance.

3. Disclosure of Information

We do not sell your personal data. We disclose information only to trusted partners for core operations: Vercel (Hosting), Resend (Email), Google Analytics, Microsoft Clarity (Website Analytics), Tradify (Job Management) and Legal Authorities.

4. Website Analytics

We use Google Analytics and Microsoft Clarity to understand how visitors use our website. These services may collect information such as pages visited, clicks, scrolling behaviour, browser and device information, and session recordings to help us improve the functionality, performance, and user experience of our website.

5. Third-Party Links

Our website may contain links to external sites (e.g., industry safety bodies). RAMS is not responsible for the privacy practices or content of these third-party websites.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

In accordance with the Australian Privacy Principles (APPs), you have the right to access, correct, or request the deletion of your personal information.

8. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or request the deletion of your personal information, please contact us through our Contact page. We will respond to privacy-related requests within a reasonable timeframe and in accordance with applicable Australian privacy laws.